Help and support

7Degreez is operated by Junzi Tech Solutions LLC. Write to dev@junzitechsolutions.com with the email address on your account and, for anything about a trip, the car and the trip dates.

In an emergency (an accident with injuries, a car stolen, someone in danger) call 911 first. Then report the incident from the trip in the app, so the other person and our team know.

Your account

• Forgot your password: on Sign in, choose “Forgot your password?” and follow the link we email you.
• Identity and licence check: start it from Account → Verification. A failed check says why; you can try again with clearer photos.
• Delete your account: in the app, Profile → Account settings → Delete account & data, or on the web at Account → Delete account. Open trips and undecided damage claims have to finish first.

Trips and payments

• Change or cancel a trip: open the trip. The new price, or the refund under the host’s cancellation policy, is shown before you confirm, and refunds go back to your card automatically.
• Deposit: held on your card, not charged, and released 72 hours after the car is returned unless a damage claim is open.
• Damage or a disagreement after a trip: the host opens a claim from the trip with photos, you answer with yours, and if you can’t agree our team decides using the sealed check-in and check-out photos.

Hosting

• Payouts: set up your Stripe payout account from the host dashboard. Your share of each trip is sent once its 72-hour claim window closes.
• Listing a car: a car goes live once your identity check is approved and it has at least one photo.

Safety

• Report or block someone: use Report on their profile, car, message or review. Blocking hides their cars and reviews and stops them contacting you.

See also the Terms of Service and Privacy Policy.